What is Emergency changes?
In short
Emergency changes are urgent fixes to production systems, such as during an outage, made outside the normal change management process.
Key takeaways
- They should use limited, logged emergency access.
- Each one should be documented, reviewed and approved promptly afterward.
- Frequent emergency changes suggest weaknesses in the normal process.
Where it's tested
ISC: Information Technology General Controls (ITGCs) — study notes, a five-minute revision sheet and practice questions.
Practise: 3 questions
Question 1 of 3 · 0 answered
A critical production fix had to be made at 2 a.m. without the usual pre-approval. What is the appropriate control over emergency changes like this?